Another change that we are excited about is the automated “Absence Call” feature that has been approved for SkedPlus+. This also includes an enhancement to the Flight Attendant Policy Manual FAPM). When a Flight Attendant is ill, they will have the choice to personally notify Crew Support via phone or by using the new SkedPlus+ automation feature. Due to automation limitations, this feature will only be available to regular line holders. Please refer to the procedures as outlined in the SkedPlus+ User Guide.
SIA and the Company are hopeful this will help eliminate the hold time that occurs when trying to contact Crew Support during high call volume and IROP situations.